Refund policy

NO RETURNS 

EXCHANGE ONLY (EXCLUDING UNDERGARMENTS) UPON APPROVAL - WITHIN 14 DAYS OF PURCHASE. 

TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE ACCOMPANIED BY A DESCRIPTION OF THE REASON FOR REQUESTING EXCHANGE.

TO START AN EXCHANGE, YOU CAN CONTACT US AT SUPPORT@BYLAMORE.COM

IF YOUR EXCHANGE IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING AN EXCHANGE WILL NOT BE ACCEPTED. 

YOU CAN ALWAYS CONTACT US FOR ANY EXCHANGE QUESTIONS AT SUPPORT@BYLAMORE.COM OR GENERAL QUESTIONS AT SUPPORT@BYLAMORE.COM